Retuens & Exchange

Items must be returned within 7 days of purchase for an exchange and within 14 days for a return. Items received outside these time frames will not be accepted.

All SALE, DISCOUNT, LINGERIE and SWIMWEAR, EARRINGS, HATS, SUNGLASSES, WATER BOTTLES item/s are non-refundable or exchangeable. Including items purchased through promotion.

Shipping costs are non-refundable 

Conditions of Return:

Original receipt must be obtained as proof of purchase.

Items must be returned unworn with tags attached and in its original condition and packaging.

Returns will not be processed for items that have been worn, washed or altered.

We DO NOT offer refunds, unless item is deemed faulty, but will happily exchange the size or give a credit note. Credit notes are valid for 6 months.

No refunds are issued unless items are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of \'wear and tear\' are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. All returns/exchanges/refunds are subject to quality inspection by HyperLuxe Activewear management and final decisions are made at their discretion.

Repair, replacement or refund 

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If you have a minor problem with a product or service, the business (HyperLuxe) can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If you need to exchange an item follow the below steps: 

Email [email protected] to have your return approved. Please include all relevant information. Fill out the returns form included in your online order packaging.

Post the package back to us at the address on the returns form with the completed returns form. Returns/exchange shipping is at the expense of customer.  

Once your return has been received, HyperLuxe will email you a store credit. The store credit can be redeemed online or in-store. The store credit is valid for 6 months from date of issue. We do not offer direct exchanges, exchanges can be made by the customer with the store credit.

Stock Availability- If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either cancel or refund the item ordered that is unavailable.